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Fostering, Empowering, Advocating, Together for children of incarcerated parents

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Texting terms of service and privacy notice





Terms ofService

Scope; Acceptance of Terms and Conditions

The goal of this service provided by KIP Canada (the“Service”) is to help children and youth affected by parental incarceration. Weare here to support you and provide you with healthy coping strategies.


Before using or accessing the services provided by theService, please read the following. By accessing or using the Service you agreeto these Terms of Service (the “Terms of Service”) and the privacy policy (the“Privacy Policy” and together with the Terms of Service, these “Terms”)described below. These Terms govern your access and use of the Service. You maycontact KIP Canada by e-mail at with questionsabout these Terms. If you don’t agree to these Terms, you may not use theService. If you no longer wish to receive messages, you may opt out at any timeby texting the word STOP.


Nature and Use of Information Provided Through theService

Please remember that your participation in the Service doesnot constitute an attorney-client relationship, a doctor-patient relationship,a therapist-client relationship, a therapist-patient relationship or any othersort of confidential relationship. We’re not your doctor, your therapist, yourlawyer, your mom, or even your best friend. The Service is not a substitute forprofessional health care. If you believe you are experiencing a medicalemergency, immediately call your doctor or 911. And, if you are experiencing aclinical or long-term issue, you should consult a medical professional.


Neither KIP Canada nor any of our employees, or supportworkers are responsible for any decisions, or results of the decisions that youmake while, as a result of, or after using the Service. This includes whetheryou choose to seek or not seek professional care based on the informationprovided by this service. You are the boss of your own happiness. We can askquestions and nudge you in a healthy direction, but only YOU control your ownactions, reactions, and words.




Responses are anonymous.

If you leave a note for your one of our support workers, we’llshare it with them! Your note might also be used for marketing and training toshow the amazing impact of KIP Canada texting line. FYI: no names, phonenumber, or personal information will ever be shared!

Risks, Use of Service

You assume all risk for use of the service. Neither KIPCanada nor any of our employees, support workers, service providers, or anyother entities with whom KIP Canada has contracted shall have any liability for(1) actions taken by you or a third party, or not taken by you or a thirdparty, or (2) the unavailability of the service, and you agree to indemnify usand hold us harmless for damages arising out of (A) your use of the Service,(B) your breach of these Terms, (C) your violation of the law, (D) claimsasserted by third parties that you are in breach of these Terms or (E)information provided by you through KIP Canada. Without limiting the foregoing,in no event shall KIP Canada be liable for any special, incidental,consequential, exemplary or indirect damages.


The service is provided on an “as is” basis and “asavailable” basis. KIP Canada and its service providers expressly disclaim allwarranties of any kind, whether express or implied, including, withoutlimitation, the implied warranties of merchantability, fitness for a particularpurpose and non-infringement. Without limiting the generality of the foregoing,KIP Canada and its service providers make no warranty that the Service will (A)meet your requirements; (B) be uninterrupted, timely, secure, or error-free; or(C) meet your expectations. The foregoing disclaimers of liability apply to alldamages or injury, including those caused by any failure of performance, error,omission, interruption, deletion, defect or delay in operation or transmission,whether for breach of contract, tortious behavior, including negligence, or anyother cause of action.


Prohibited Uses; Right to Terminate Access

You may use the Service only for lawful purposes and inaccordance with these Terms. You agree to use the Service only for lawful andlegitimate purposes. You agree not to use the Service:

in any way that violates any applicable federal, provincial,local and international law or regulation;

for the purpose of exploiting, harming or attempting toexploit or harm minors in any way by exposing them to inappropriate content,asking for personal information or otherwise;

to threaten, harass, or otherwise inappropriately abuse KIPCanada texting line, its employees, support workers, partners, agents, others;

to send, knowingly receive, upload, download, use or re-useany content which does not comply with these Terms;

to “spam,” gather or attempt to gather personal informationbelonging to users or others for the purposes of spamming, marketing, sellingto third parties, or otherwise abusing KIP Canada texting line or its users;

to impersonate or attempt to impersonate another person orentity; or

to engage in any other conduct that restricts or inhibitsanyone’s use or enjoyment of the Services, or which, as determined by us, mayharm KIP Canada or users of the Services or expose them to liability; or

to copy, adapt, decompile, reverse engineer, attempt todiscover the source code of or make derivative works of the Service or anyportion of the Service; or

to otherwise attempt to interfere with the proper working ofthe Service.

KIP Canada reserves the right to terminate your access tothe Service if you violate these Terms, including by engaging in the prohibiteduses described above. (Simply put, please don’t be a jerk. We are doing ourvery best to help users move from hot to cool. If you are mean to our people oryou abuse our service, we are going to stop you from using it.)


Kids Help Phone may also unilaterally terminate your accessto the Service. For example, we might determine that you’d be better served bya different kind of support or that you require service beyond those that wecan reasonably provide to you. Kids Help Phone further reserves the right toterminate the Service or your access to it, for any other reason, at our solediscretion. (But we’ll try to be cool about it.)


Governing Law; International Users

The Service is operated in Canada. If you are locatedoutside Canada, please be aware that any information you provide will becollected in or transferred to Canada. By using the Service and/or providing uswith your information, you consent to that collection and transfer.


These Terms of Service and the provision of the Service isgoverned solely by, and shall be interpreted according to, the laws of theProvince of Ontario without giving effect to principles of conflict of law.Kids Help Phone and you both consent to the exclusive jurisdiction of theprovincial and federal courts located in the City of Toronto.


Severability; Entire Agreement

If a court finds any provision of these Terms of Service tobe invalid or unenforceable, that provision shall be enforced to the maximumextent possible and the remaining terms shall remain in full force and effect.These Terms constitute the entire agreement between you and Kids Help Phone,superseding any other written or oral agreements or understandings.


Privacy and Security

We take your privacy and security very seriously, so weemploy reasonable security controls (including encryption) to help protect yourinformation. Despite these protections, SMS remains an imperfectly secureenvironment and there are some really persistent hackers out there. We aretrying super hard, but Kids Help Phone cannot guarantee protection fromintruders, hackers or interceptors. You agree to use the Service and submitinformation to Kids Help Phone at your own risk, and you agree that Kids HelpPhone has no liability regarding anyone’s unauthorized access to the Service orthe data associated with it.


Additionally, we care about the privacy and safety of ourstaff and Crisis Responders. In using the Service, you agree to not communicatewith our Crisis Responders outside of the Service. If you have questions,comments or feedback for us, please email Forfurther information about how we protect your privacy, please review thePrivacy Notice below.




Privacy Notice



Welcome to Crisis Text Line powered by Kids Help Phoneoffered by Kids Help Phone. We are committed to the privacy and confidentialityof personal information.


The Privacy Notice below describes how Kids Help Phonecollects and uses personal information in connection with the texting program,and the circumstances under which we may share this information. If you haveany questions at any time, contact us at


This Privacy Notice applies only to the Kids Help Phone’stexting program. To learn more about Kids Help Phone’s privacy practices forother services, please visit the privacy policy on our website located at


Table of Contents

Collection and Use of Personal Information

Sharing of Personal Information

Duty to Report

Service Providers

Legal and Compliance


Safeguarding and Retention of Personal Information

Access to Personal Information

Wiping Your Information

Updates to the Privacy Notice

Contact Us

Collection and Use of Personal Information

Texting Program:

When you text us for support services, we collect yourtelephone number and any other personal information that you include in yourtext messages. We use this information to communicate with you via text messageand to provide you with support services. We may retain this information toprovide support services and enforce our texting terms, including to manageexcessive and inappropriate use of the texting services. This information iskept confidential by our support team. If you wish to remove this informationfrom our system, please follow the instructions under “Wiping Your Data” below.

We work with volunteers to assist us in delivering supportservices and responding to text messages. Our volunteers are given access onlyto the information they need to perform their designated functions, and are notauthorized to use or disclose personal information for their own purposes.

Quality Assurance and Training:

Kids Help Phone is committed to providing you with the bestpossible service at all times. One of the ways that we help to ensure this isby creating transcripts of our texts with users.  We use these transcripts for training and qualityassurance purposes. We may also use texting data for internal analysis purposesin order to better understand usage and improve the texting service.


We may use your telephone number to send you a text messagewith a link to a survey regarding the texting services (if you click on thelink, standard data rates apply). The survey is optional and you are notrequired to complete the survey in order to use the texting service. If youchoose to complete the survey, we collect your survey responses which mayinclude demographic information about yourself as well information about yourexperience using the texting service. We use survey responses for qualityassurance and training purposes and to better understand and improve thetexting service. If you do not want to receive this survey, you can text STOPat any time, which prevents any and all future messages from being sent.


We may de-identify personal information and use thisde-identified and aggregated data for research purposes, such as understandinguse of the texting service and its impact. We may also share de-identified andaggregated data with third parties such as social and health serviceorganizations, universities and academics, our funders and donors, and otherswho share our desire to address health and social issues, prevent harm andprotect youth.

Sharing of Personal Information

We do not share your personal information with thirdparties, except in limited circumstances as described below.


Duty to Report / Active Rescue

We may be required to disclose your telephone number andother personal information to an external agency, usually a local child welfareagency or, less commonly, the police, if we think that you or others may be indanger. This is called the “duty to report.”


We have a duty to report in the following cases:


If you tell us that someone is hurting you, has hurt you, oris likely to hurt you in the future; or

If you tell us you are planning to hurt yourself or someoneelse, or if you have committed a crime.

Service Providers

Your personal information may be transferred (or otherwisemade available) to third parties that provide services on our behalf includingour licensing partner Crisis Text Line. We use third parties for certainfunctions, including to store data, send text messages on our behalf andprovide IT services. Our service providers are given the information they needto perform their designated functions, and are not authorized to use ordisclose personal information for their own purposes.


Your personal information may be maintained and processed byus, Crisis Text Line and other third party service providers in Canada, theU.S. or other jurisdictions. In the event that personal information istransferred to the U.S. or other foreign jurisdiction, it will be subject tothe laws of that jurisdiction and may be disclosed to or accessed by thecourts, law enforcement and governmental authorities in accordance with thoselaws.


Legal and Compliance

We and our service providers may be required to provide yourpersonal information in response to a search warrant or other legally validinquiry or order, or as otherwise required or permitted by applicable law orlegal process.


Safeguarding and Retention of Personal Information

We have implemented reasonable administrative, technical andphysical measures in an effort to safeguard the personal information in ourcustody and control against theft, loss and unauthorized access, use,modification and disclosure. We restrict access to your personal information ona need-to-know basis to employees or volunteers and authorized serviceproviders who require access to fulfill their job requirements.


We have personal information retention processes designed toretain personal information for no longer than necessary for the purposesstated above or to otherwise meet legal requirements.


Access to Personal Information

You have the right to access, update and correctinaccuracies in your personal information in our custody and control, subjectto certain exceptions prescribed by law. You may request access, updating andcorrections of inaccuracies in the personal information we have in our custodyor control by emailing or writing to us at the contact information set outbelow. We may request certain personal information for the purposes ofverifying the identity of the individual seeking access to their personalinformation records.


Wiping Your Data

If you would like us to remove your personal information(including texting transcripts) from our records, you can text LOOFAH to 686868at any time. We will remove your data within 7 days unless a legal obligationto maintain the information prevents us from doing so. If you have anyquestions regarding whether your data was removed, please contact us as set outbelow.


Please keep in mind that even if you request us to removeyour information from our records, a record of the texting transcript willremain on the phone that you used to communicate with us unless you delete iton the device. In addition, if you text us again, we will retain your personalinformation in accordance with this Privacy Notice unless you text LOOFAHagain.


Updates to the Privacy Notice

We may update this Privacy Notice to reflect changes to ourprivacy practices. We encourage you to periodically review this page for thelatest information on our privacy practices.


Contact Us


KIP Canadn

432 Horner Avenue

Toronto, ON

M8W 2B2